Privacy Policy - SOULIA

EgyCAD Smart Solutions ("we," "our," or "us") operates the SOULIA mobile application (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

1. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected:

• Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include:
  • Username or display name
  • Profile information
  • Chat messages and conversations
  • Device information
• Usage Data: We may also collect information on how the Service is accessed and used ("Usage Data"). This may include your device's Internet Protocol address, browser type, pages visited, time spent on pages, and other diagnostic data.

2. Use of Data

SOULIA uses the collected data for various purposes:

• To provide and maintain the Service
• To notify you about changes to our Service
• To provide customer care and support
• To provide analysis or valuable information so that we can improve the Service
• To monitor the usage of the Service
• To detect, prevent and address technical issues
• To facilitate AI-powered chat functionality

3. Data Storage and Security

The security of your data is important to us. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• Data is stored securely using industry-standard encryption
• We use secure servers and databases
• Access to personal data is restricted to authorized personnel only
• Regular security audits are conducted

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• To comply with legal obligations
• To protect and defend our rights and property
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public

5. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

6. Your Data Protection Rights

You have the following data protection rights:

• The right to access – You have the right to request copies of your personal data
• The right to rectification – You have the right to request correction of inaccurate personal data
• The right to erasure – You have the right to request deletion of your personal data
• The right to restrict processing – You have the right to request restriction of processing your personal data
• The right to data portability – You have the right to request transfer of your data to another organization

7. AI and Machine Learning - Enhanced Privacy Protection

SOULIA utilizes artificial intelligence and machine learning technologies to enhance user experience. We are committed to protecting your privacy in AI interactions:

• Local Processing: Where possible, AI processing occurs locally on your device to minimize data transmission
• Conversation Privacy: Your chat conversations are processed only for generating responses and are not stored permanently without your consent
• No Third-Party Training: We do not share your personal conversations with third-party AI providers for training purposes
• Data Minimization: Only necessary conversation context is processed to provide AI responses
• Automatic Deletion: Temporary conversation data used for AI processing is automatically deleted after each session
• Opt-Out Control: You can completely disable AI data processing for service improvement at any time
• Anonymous Processing: When data is processed for improvement, it is anonymized and cannot be linked back to you

8. Chat Security and Safety Measures

Your safety in AI conversations is our priority:

• Content Filtering: AI responses are filtered to prevent harmful, inappropriate, or dangerous content
• No Medical/Legal Advice: AI responses are for informational purposes only and should not be considered professional advice
• Conversation Monitoring: Automated systems monitor for potential safety issues without storing personal content
• User Controls: You can delete conversation history, block certain topics, or end conversations at any time
• Incident Reporting: Easy reporting mechanisms for inappropriate AI responses or safety concerns
• Age Verification: Additional protections for users under 18, including parental controls where applicable

9. Children's Privacy and Safety

We take special care to protect children's privacy and safety:

• Age Restriction: Our Service is not intended for children under 13 years of age
• No Data Collection: We do not knowingly collect personally identifiable information from children under 13
• Parental Control: Parents can request deletion of any data collected from children
• Enhanced Filtering: Additional content filtering for younger users when age is disclosed
• Educational Use: Special privacy protections apply when the app is used in educational settings

10. Data Breach Response

In the unlikely event of a data breach:

• We will notify affected users within 72 hours of discovering the breach
• Immediate steps will be taken to secure the breach and prevent further access
• Users will receive clear information about what data was affected and what actions they should take
• We will cooperate fully with authorities and provide regular updates

11. International Data Transfers

If your data is transferred internationally, we ensure:

• Adequate protection through approved transfer mechanisms
• Compliance with your local data protection laws
• Your rights remain protected regardless of data location

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date at the top of this Privacy Policy.

13. Third-Party Services

Our app may contain links to third-party services or integrate with external APIs. These third-party services have their own privacy policies, and we are not responsible for their practices.

14. Your Right to Complain

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with your local data protection authority.